FAQ
🛒 Ordering & Account Setup
Do I need a wholesale account to order?
No, you don’t! You can place a wholesale order without creating an account. However, creating one makes reordering easier and gives you access to order history and tracking.
Is there a minimum order quantity (MOQ)?
Yes. Most items have a minimum order quantity, usually by case pack or bundle. MOQs vary by product and are listed on each product page.
Can I reorder the same items easily?
Yes. With or without an account, you can quickly reorder from current inventory. Creating an account will save your order history for even faster reordering.
How do I apply for or get approved as a wholesale buyer?
No formal application is needed. You can start ordering wholesale right away. If you'd like to create an account for easier checkout and tracking, you're welcome to register during checkout or through the account page.
Do you offer custom or private label options?
Yes, we offer private label and custom production for qualifying bulk orders. Reach out to our team for details on minimums, lead times, and pricing.
🚚 Shipping & Fulfillment
How long does it take to process and ship a wholesale order?
Most orders are processed within 1–3 business days. Larger or custom orders may take longer depending on volume and availability. You’ll receive tracking info as soon as your order ships.
What shipping carriers do you use?
We primarily ship through UPS, FedEx, and USPS, depending on the size and destination of the order. For larger shipments, we may use freight carriers.
Do you offer freight or pallet shipping for large orders?
Yes. For bulk or high-volume orders, we offer freight and pallet shipping options. Please contact us directly for rates and coordination.
Can I use my own shipping account or carrier?
Yes, we can ship using your preferred carrier or shipping account upon request. Just let us know during checkout or contact us before placing your order.
Do you offer local pickup from your San Diego location?
Yes, we offer local pickup at our San Diego showroom. Just select the pickup option at checkout or contact us to schedule a pickup time.
💳 Payments, Returns & Support
What payment methods do you accept for wholesale orders?
We accept all major credit cards, PayPal, and bank transfers for wholesale purchases. Payment is required in full before shipping unless otherwise arranged.
Do you offer Net terms or credit for wholesale buyers?
At this time, we operate on prepaid terms only. We do not offer Net 30/60 payment terms, but we’re happy to work with repeat customers on a case-by-case basis for larger orders.
What if I receive damaged or missing items?
If your order arrives with damaged or missing items, please contact us immediately. Send photos and your order number to our support team so we can quickly resolve the issue.
What is your return or exchange policy for wholesale purchases?
Wholesale orders are final sale, but we’ll gladly work with you if there’s an issue with your order (e.g., incorrect or damaged items). Please contact us within 7 days of delivery to report any problems.
How can I reach support if I have a question about my order?
You can reach us Tuesday through Friday, 10:00 a.m. to 6:00 p.m. PST, at (619) 662-0130 or by email at [your email here]. We're happy to help with any order or product questions.
What if I receive damaged or missing items?
If your order arrives with damaged or missing items, please contact us immediately. Send photos and your order number to our support team so we can quickly resolve the issue.